HELP Frequently asked questions

Everything you need to know

What the VisaCheck visa document checker validates, how it works, what it costs, and what it can't do. If your question isn't here, start a check — your checklist shows exactly what applies to your route.

01

Getting started

VisaCheck is an AI visa document checker. It builds a checklist for your exact visa route, reads your uploaded documents, and gives you a per-item pass, warn or fail breakdown with an overall readiness score — so you know exactly what needs fixing before your application goes in.
Anyone preparing a visa application who wants to know their file is solid before paying the government fee — first-time applicants, students, workers, families, and people reapplying after a refusal.
Destinations currently include the United Kingdom, Canada, Australia, New Zealand, the United States, all European countries, and the UAE. Visa types span visitor, student, work and family routes. You'll see your route's coverage as soon as you select your destination and visa type.
No. You can start with the route picker and questionnaire to get your personalised checklist, then upload documents as you gather them. The check updates each time you add or replace a file, so you can build your application gradually.
You can start a check and build your tailored checklist before paying anything. You only need an account to run AI checks and view your full results, so there's no obligation to pay before you've seen what applies to your route.
02

The document check

It's tied to your route, not a generic list. Your destination, visa type, nationality, country of residence and questionnaire answers all shape which documents appear and which rules apply — including residence-specific items like certified translations, TB tests, or where you file.
Missing or incomplete documents, values that fail a hard requirement (funds below the threshold, a passport that expires too soon, an out-of-date form, insufficient insurance cover), and weak or risky evidence for things like genuine intent and ties to your home country.
Yes — cross-document checks are a core part of it. VisaCheck compares fields across your file: whether the name on your bank statement matches your passport, whether your travel dates line up with your bookings, and whether your employment details are consistent across letters.
Pass means the item meets the route's requirement. Warn means it's borderline or could be questioned and is worth strengthening before you submit. Fail means it doesn't meet a hard requirement and must be fixed — a fail is set by the rules, not guessed, and stays a fail until the underlying issue is corrected.
Yes. Replace a file and VisaCheck re-reads it and updates the findings and score immediately — as many times as you need within your application. Each revision is saved so you can watch your readiness score improve.
03

Pricing & plans

One-time, per application. Visa applications are episodic events — you pay once for the application you're working on. There's no recurring subscription for individual applicants.
The Single plan covers one applicant; the Bundle covers up to four applicants in one shared workflow, then a small fee for each additional application. Prices adjust by region to reflect local purchasing power, and checkout is handled securely by Stripe.
The Bundle covers up to four applicants in one shared application, with each applicant scored individually. You can add further people at the per-extra rate as you go — there's no need to know the final headcount upfront.
Yes — a conditional guarantee. It can apply if you followed VisaCheck's guidance in full and were still refused, where both the refusal and your compliance can be verified. Eligibility is limited and reviewed case by case.
Yes — there's a Corporate tier for agencies and teams that need to manage many applications at once. Features include shared workflows, white-label branding and API access. Get in touch to discuss your volume.
04

Privacy & data

Protecting your documents is a core design principle. Your files are processed on UK/EU infrastructure, used only to run your check, and never sold, shared, or used to train AI models.
We process your data lawfully under UK/EU GDPR, and you have the right to access, correct, or delete your data at any time. VisaCheck retains only the extracted field values needed to reproduce your result — not your original document files. Our security practices follow ISO 27001 principles.
No. Your documents are used only to produce your assessment. Full stop.
Only you, anyone you explicitly invite to your application, and the limited support access needed if you ask for help. Your file isn't shared otherwise.
05

Accuracy & limits

No. VisaCheck is a software tool, not a law firm, consultancy or embassy. It gives advisory guidance to help you prepare a stronger file — it doesn't represent you or make decisions on your case. For complex situations, consult a qualified immigration lawyer or adviser.
No — no tool or person can. Visa decisions rest entirely with the deciding authority. VisaCheck improves the quality and completeness of your file; it cannot promise an outcome.
Verdicts come from deterministic rules tied directly to published requirements, so the same inputs always produce the same result, and every assessment is traceable to the rule it used. Requirements change and edge cases exist, so always confirm final details on the official government source for your route before submitting.
You may be eligible under the conditional money-back guarantee. You can also use the refusal analyser to understand what happened, map the officer's reasons to the exact rule you missed, and plan a stronger reapplication.

VisaCheck checks your documents against published requirements. It does not guarantee visa approval — decisions are made by government officers who may consider additional factors. VisaCheck is not a law firm and does not provide legal advice. For complex cases, consult a qualified immigration adviser, and always confirm requirements on the official government source for your route before you submit.